Retail Operations Supervisor

PetSmart; Huntington Station (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that values its people and pets! As a Retail Operations Supervisor, you'll drive operational excellence while leading a team dedicated to providing exceptional care for pets and an outstanding shopping experience. This role involves overseeing store operations, managing inventory, and fostering a positive associate environment. With a commitment to diversity and inclusion, you'll be part of a passionate community that makes a meaningful impact every day. If you're ready to embrace a fulfilling career in retail, this opportunity is perfect for you!

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• At least 2 years of retail supervisory experience.
• Strong communication and organizational skills.
• Proficiency in computer applications.

Responsibilities

• Support and guide sales associates in merchandise handling.
• Manage inventory levels and conduct audits.
• Ensure store standards and compliance with policies.

Skills

Retail Supervisory Experience

Customer Service Skills

Communication Skills

Organizational Skills

Computer Proficiency

Job description

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PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) shares responsibility for driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role involves merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Responsibilities include, but are not limited to:

People Leadership:

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and resolve associate complaints and grievances.
• Recognize and celebrate associates to boost engagement.

Store Operations and Overall Store Experience:

• Implement merchandise strategies to optimize sales, including receiving, placement, displays, and promotions.
• Manage inventory levels, conduct audits, analyze sales trends, and recommend stock adjustments.
• Maintain accurate inventory records and address discrepancies.
• Operate POS systems and handle cash transactions accurately.
• Ensure store standards and compliance with policies and ethics.
• Assist with opening and closing procedures.
• Conduct monthly cycle counts and address discrepancies.
• Maintain pet care standards, including feeding, cleaning, and caring for new or sick pets.
• Enhance the online order experience for customers, including in-store pickup and ship-from-store services.
• Ensure the safety and health of pets in our care and respond promptly to any issues.
• Follow policies for new store pet arrivals, ensuring health and quarantine protocols are met.

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability, with flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication and organizational skills.
• Ability to react calmly under pressure and maintain attention to detail.

Supervisory Responsibility

• No direct reports, but responsible for guiding and supporting other associates.
• Provide performance feedback to supervisors.
• Act as the leader in the absence of other leaders, supervising associates and managing tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, and handle items; reach, stoop, kneel, crouch, talk, hear; vision requirements include depth perception.
• Frequently lift/move up to 50 pounds; occasionally team lift more than 100 pounds.
• Exposure to moving mechanical parts, pet hair, and moderate noise; handling live animals is common.

Do What You Love

Join us to make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We look forward to your application and learning more about you!

Apply Now!

This summary describes the general nature of the role and is not exhaustive. The actual job description will be provided upon hiring. Pay will be based on experience, skills, and store location, and will not be less than the local minimum wage. Benefits are detailed at https://benefits.petsmart.com/us/.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics.