Retail Operations & Merchandising Leader

FashionUnited; Norridge (IL); On-site; USD 66,000 - 105,000; Full time

Job summary

FashionUnited is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, delivering exceptional customer service and driving sales profitability. You will coach associates, ensure operational accuracy, and align with brand standards across pricing, merchandising, and loss prevention.

The role emphasizes team development, process optimization, and using Kohl’s tools and resources to execute company directives effectively.

Qualifications

• Experience supervising teams or associates and coaching to achieve daily goals.
• Excellent verbal and written communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Flexible availability including days, nights, weekends and holidays.
• Retail experience preferred, managerial position.”

Responsibilities

• Ensure sound operational processes including receiving and processing product, stockroom management and omni channel fulfillment.
• Drive accuracy through completion of all required directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor by planning floor replenishment based on sell-through and seasonal changes.
• Lead store operations and customer service to deliver fast, friendly service and a compelling customer experience.
• Ensure merchandising standards follow visual direction and brand standards in layout and presentation.
• Oversee pricing activities, price changes, and ticketing procedures.
• Support loss prevention through education and monitoring of store activity and safeguarding product.
• Manage training for new hires on processes, inventory, productivity, and merchandising standards.

Skills

Team supervision

People management

Communication

Decision making

Education

College degree

Job description

FashionUnited is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, delivering exceptional customer service and driving sales profitability. You will coach associates, ensure operational accuracy, and align with brand standards across pricing, merchandising, and loss prevention.

The role emphasizes team development, process optimization, and using Kohl’s tools and resources to execute company directives effectively.