Retail Operations Manager - Tampa Bay

Neiman Marcus Group, Inc.; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in luxury retail seeks a Retail Performance and Store Operations Manager to enhance customer experiences and drive sales. This role involves managing resources, overseeing store operations, and leading a team to achieve profitability goals. With a commitment to innovation and inclusivity, the company offers a dynamic environment where your leadership can make a significant impact. Join a forward-thinking organization that values diversity and empowers its associates to excel in a competitive market.

Benefits

Medical, Dental, Vision Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

Retirement Savings Plan (401K)

Life Insurance

Financial Solutions

30% Employee Discount

Professional Development Opportunities

Qualifications

• 7+ years of luxury retail experience with a proven track record.
• Strong leadership skills with a focus on team motivation and coaching.

Responsibilities

• Manage store operations to maximize sales and profitability.
• Lead the execution of store performance strategies and oversee daily operations.

Skills

Leadership

Profit and Loss Management

Team Motivation

Advanced Excel

Customer Service

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Job description

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As a Retail Performance and Store Operations Manager, you will manage resources and uphold operational performance to support and maximize sales and profitability in your assigned stores. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site and report to a Senior Operations Manager.

What You'll Do

1. Lead the execution of store Retail Performance and Store Operations strategy
2. Oversee and be accountable for the daily execution of store operations:
3. Inbound merchandise / supply receiving
4. Support online sales activity via accurate order fulfillment
5. Manage expenses to increase profitability for assigned stores
6. Implement capital fund projects
7. Oversee all labor, scheduling, and staffing of assigned stores
8. Collaborate with partners to ensure all mechanical and technological responsibilities are maintained for assigned stores
9. Flex resources, processes, and behaviors to maximize operational efficiency
10. Prioritize team workload and focus to achieve sales and profitability
11. Carry out the tasks of a Sales Support Manager in the absence of that role in an assigned store
12. Directly manage performance of Sales Support Managers, Alterations Manager, and Loss Prevention Leaders
13. Responsible for store inventory accuracy and lead the physical inventory process for assigned stores
14. Other duties as assigned

What You Bring

1. 7+ years of experience, luxury retail fashion experience recommended
2. A proven track record of achieving business results
3. History of leading, motivating, and coaching teams
4. In-depth knowledge of profit and loss management
5. Advanced proficiency in Excel (maintaining complex spreadsheets) and Microsoft Word
6. Ability to stand, bend, climb stairs, and lift up to 10 pounds as required
7. A flexible schedule, including evenings, weekends, and holidays

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

For more information, please visit the “Our Benefits” section on our career site or see the link: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [e-mail].

Additional Information

• Overtime Status: Exempt
• Posting Date: Apr 29, 2025
• Application Deadline: Applications are accepted on an ongoing basis