Retail Operations Manager – Multi Locations

Keystone Distinction Group; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Keystone Distinction Group is expanding and seeks a Retail Operations Manager to oversee its East Coast storefronts. This role entails ensuring operational excellence across multiple retail locations while delivering an outstanding customer experience.

The ideal candidate will have over 7 years of experience in retail operations leadership, manage District and Store Managers, and develop talent within the team.

Proven success in multi-unit management is crucial for this high-impact position, requiring regular travel across New Jersey and New York.

Qualifications

• 7+ years of progressive retail operations leadership experience.
• Proven track record of multi-unit retail management.
• Direct experience managing and developing District Managers and Store Managers.

Responsibilities

• Oversee daily operations across all retail locations for consistent execution.
• Directly manage and coach District Managers and Store Managers.
• Lead recruitment, onboarding, and training for retail personnel.

Skills

Retail operations leadership

Multi-unit management

Team leadership

Talent development

Sales growth monitoring

Job description

Position: Retail Operations Manager – Multi Locations

Location: New Jersey / New York

A rapidly growing, specialized specialty food and confectionery brand is expanding its retail footprint across the United States and seeking a high-impact leader to oversee and grow its East Coast brick‑and‑mortar storefronts.

The Operations Manager is responsible for the overall operational performance, efficiency, and consistent standard execution of all retail store locations while delivering an outstanding customer experience.

This role will directly lead and support field leadership.

RESPONSIBILITIES

• Retail Operations & Standards: Oversee daily operations across all retail locations to ensure consistent execution of company standards and operational excellence.
• Field Leadership & Coaching: Directly manage, coach, and establish clear performance goals for District Managers and Store Managers.
• Hiring & Talent Management: Lead recruitment, onboarding, training, and succession planning for key retail personnel and field leadership.
• Performance & Sales Growth: Monitor sales results and KPIs, partnering with store leadership to develop action plans for underperforming locations.
• Inventory & Project Support: Partner with supply chain teams to optimize inventory levels, monitor shrinkage, and support new store openings or remodels.
• Compliance & Loss Prevention: Ensure full compliance with federal, state, and local regulations, company safety policies, and proper cash handling procedures.

QUALIFICATIONS

• Experience: 7+ years of progressive retail operations leadership experience.
• Multi‑Unit Management: Proven track record of multi‑unit retail management required.
• Team Leadership: Direct experience managing and developing District Managers and Store Managers.
• Talent Development: Strong background in hiring, coaching, performance management, and employee relations.
• Travel Flexibility: Ability to travel regularly to various store locations across the region.