Multi-Unit Manager - New York City

Chip City; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Acrrued Paid Time Off (Up to 2 weeks per year)

50% Off Employee Discount

Career growth opportunities

Job summary

Chip City is looking for a Multi Unit Manager in New York, NY, responsible for driving operational excellence and sales performance across various stores. The ideal candidate will have 3–5+ years of multi-unit management experience, strong leadership skills, and excellent communication abilities. This position offers a competitive annual salary between $65,000 and $80,000, as well as benefits including paid time off and employee discounts. Join a growing company with opportunities for career advancement!

Qualifications

• 3–5+ years of multi-unit management experience in retail, food service, hospitality, or similar industry.
• Proven ability to analyze data and interpret financial reports.
• Ability to travel regularly within assigned locations.

Responsibilities

• Drive operational excellence and sales performance across multiple stores.
• Lead, mentor, and inspire Store Leaders and their teams.
• Ensure consistent customer service and resolve escalated customer issues.

Skills

Leadership skills

Communication skills

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

P&L oversight

Job description

The Multi Unit Manager is responsible for driving operational excellence, sales performance, and team development across a portfolio of stores. This role ensures consistent brand standards, delivers strong financial results, and fosters a positive customer experience. The Multi Unit Manager partners closely with Store Managers and cross-functional leaders to execute company initiatives, strengthen store operations, and build high-performing teams that support sustainable growth.

Primary Responsibilities

Operational Management

• Ensure operational excellence and consistency across all stores in the assigned market.
• Conduct regular store visits to review performance, brand standards, and opportunities for improvement.
• Ensure adherence to company policies, procedures, and operational expectations.
• Oversee the execution of new initiatives, product launches, and operational updates.
• Perform weekly in store audits to ensure compliance and accuracy.
• Drive sales growth and profitability across assigned locations.
• Analyze store performance metrics, including labor, inventory, COGS, and P&L results.
• Develop action plans to support improvement in underperforming stores.
• Optimize labor scheduling, inventory management, waste reduction, and overall cost control.

Leadership & Staff Development

• Lead, mentor, and inspire Store Leaders and their teams.
• Recruit, hire, train, and retain strong management talent.
• Provide coaching and create development plans to build management capability.
• Foster a positive, collaborative, and high-accountability culture.

Customer Experience

• Ensure all locations consistently deliver exceptional customer service.
• Review customer feedback and experience metrics to identify improvements.
• Support stores in resolving escalated customer issues and concerns.

Compliance & Safety

• Ensure stores adhere to all safety, sanitation, and regulatory standards.
• Maintain compliance with labor laws, health regulations, and company policies.
• Uphold proper food handling and workplace safety procedures across all locations.
• Act as the primary liaison between store teams and district leadership.
• Provide regular updates on operational performance, opportunities, and market needs.
• Collaborate with other Multi Unit Managers to ensure company-wide brand consistency.

Required Skills & Experience:

• 3–5+ years of multi-unit management experience in retail, food service, hospitality, or a similar industry.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Strong leadership and people management skills.
• Excellent verbal and written communication abilities.
• Proven ability to analyze data, interpret financial reports, and make informed decisions.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Strong problem-solving skills with the ability to act quickly and effectively.
• Adaptable to a fast-paced, multi-location environment.
• Knowledge of industry-specific policies, procedures, and safety standards.
• Ability to travel regularly within assigned locations.

Technical Skills:

• Experience with P&L oversight, leadership development, and operational rollouts.
• Acrrued Paid Time Off (Up to 2 weeks per year)
• 50% Off Employee Discount
• Opportunity for career growth! Chip City is growing rapidly and opening new store

Pay Range: $65,000 - 80,000 annual salary

Any offer of employment will be contingent upon the ability of the applicant to provide documentation demonstrating identity and authorization to work in the U.S. within 3 days of the first day of work. Are you legally eligible for employment in the U.S. by an employer other than your current employer? If not, will you be able to provide documentation evidencing your authorization to work in the U.S. for this company within 3 days of hire.