Retail Operations Manager – Customer Experience

Bob's Discount Furniture; Winchester (VA); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Birthday/holiday time off

Tuition reimbursement

Employee discount

Career development

Job summary

Bob’s Discount Furniture is seeking a Retail Assistant Manager to balance leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. You will support store performance and drive operational goals in a fast-paced showroom environment.

The role emphasizes leadership, team coaching, and ensuring a high-quality customer experience, with consideration for safety and compliance.

Qualifications

• 2–5 years of retail, warehouse, or operations management experience.
• Proven success in team leadership and operational oversight.
• Must be at least 18 years old to be considered for employment with Bob’s.
• Physical demands include lifting up to 75 lbs and standing for long periods.

Responsibilities

• Lead on the sales floor with leadership and customer focus.
• Oversee back-end operations, logistics, and team development.
• Drive store performance and operational goals.
• Ensure safety, compliance, and cross-functional collaboration.

Skills

Leadership

Operational planning

Logistics

Customer experience

Performance coaching

Conflict resolution

Cross-functional communication

Time management

Retail/warehouse management

Merchandising knowledge

Education

Bachelor’s degree or equivalent work experience

Job description

Bob’s Discount Furniture is seeking a Retail Assistant Manager to balance leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. You will support store performance and drive operational goals in a fast-paced showroom environment.

The role emphasizes leadership, team coaching, and ensuring a high-quality customer experience, with consideration for safety and compliance.