Retail Store Ops Lead - Customer Experience & Team Growth

Bob's Discount Furniture; Merrillville (IN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off (vacation, personal days

401(k) Profit Sharing

Tuition reimbursement

Employee discounts

Life Insurance

Job summary

Bob’s Discount Furniture is hiring a Retail Assistant Manager to lead a dynamic sales floor while steering back-end operations, logistics, and team development. You’ll drive store performance and ensure The Bob’s Way is delivered to every guest.

This full-time, on-site role requires weekend/evening availability and a passion for coaching, problem-solving, and customer-focused service in a fast-paced showroom environment.

Qualifications

• 2–5 years of retail, warehouse, or operations management experience.
• Proven track record in team leadership and operations oversight.
• Must be at least 18 years old and able to lift up to 75 lbs.
• Diversity and equal opportunity employer; inclusive culture at Bob’s Discount Furniture.

Responsibilities

• Lead on the sales floor while overseeing back-end operations, logistics, and team development.
• Drive store performance and execute operational goals in line with The Bob’s Way.
• Coach and develop staff to deliver exceptional customer experiences and maintain showroom standards.

Skills

Leadership

Team development

Operational planning

Logistics management

Customer experience

Performance coaching

Conflict resolution

Cross-functional communication

Time management

Education

Bachelor’s degree or equivalent

Job description

Bob’s Discount Furniture is hiring a Retail Assistant Manager to lead a dynamic sales floor while steering back-end operations, logistics, and team development. You’ll drive store performance and ensure The Bob’s Way is delivered to every guest.

This full-time, on-site role requires weekend/evening availability and a passion for coaching, problem-solving, and customer-focused service in a fast-paced showroom environment.