Retail Operations Manager

Brunello Cucinelli; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading luxury brand seeks a Retail Operations Manager to enhance the client experience through effective communication and operational support. This role requires strong leadership in managing policy implementation, inventory coordination, and collaboration across teams to drive success in boutique operations.

Benefits

Health and dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time-off policy

Qualifications

• 4-5 years of working experience in retail operations, preferably luxury retail.
• Strong verbal and written communication skills.
• Ability to prioritize multiple projects effectively.

Responsibilities

• Manage all store communication and maintain operational policies.
• Support retail team's inventory and supply management.
• Coordinate with finance for sales reconciliation.

Skills

Microsoft Excel

Retail technology

Communication skills

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Office Suite

POS systems

Job description

About us:

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

– Brunello Cucinelli

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

The Retail Operations Manager is a central voice on the retail team, guiding the communication to our network of boutiques and supporting the tools that they need to offer an exceptional client experience. The Retail Operations Manager provides key administrative support to the Retail team, and is a departmental partner who works closely to support and coordinate the operational activities of the retail stores across all functional areas to ensure effective planning and implementation of policies and procedures.

What You’ll Do:

• Responsible for all store communication including a weekly newsletter and ad hoc announcements.
• Accountable for maintaining an up-to-date repository of operational policy and procedural documents on the internal store shared drive and communicating changes to the wider retail network as they are made.
• Manages the retail team’s uniform sizing database in partnership with HQ, including weekly new hire updates and seasonal look assignments.
• Owns the branded supply and packaging program for monobrand, BPS (outlet) and concession doors. Maintains inventory levels, partners with external 3PL warehouse fulfillment centers on orders, and tracks shipments throughout the year of inbound supplies from overseas.
• Maintains our supply ordering platform for all retail stores, including catalogue updates, identifying cost savings opportunities and approving all supply orders from store teams.
• Supports the communication of updates to the boutique hospitality program, sourcing vendors and making adjustments due to seasonality and store profile.
• Partners with finance and accounting teams to support sales reconciliation across the network.
• Maintains a Retail Calendar of key cross functional dates for scheduling and workload visibility.
• Offers onboarding support for key new hires about operational best practices and policies.
• Demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Utilizes business acumen (both written and verbal) in relation to day-to-day operations, product assortment and business opportunities.
• Builds effective working relationships with colleagues in our stores and corporate offices.
• Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments.
• Proactively seeks feedback for performance and opportunities for growth.

Qualifications:

• Strong affinity for the Brunello Cucinelli brand and philosophy.
• Bachelor’s Degree required.
• 4-5 years of working experience in retail operations (luxury retail preferred)
• Strong verbal and written communication skills.
• Strong Microsoft Excel skills, including the ability to manage data with pivot tables and vlookups.
• Proficient with retail technology (POS systems) and the Microsoft Office Suite
• Ability to prioritize multiple projects effectively to deliver timely and impactful results.
• Thrive on working collaboratively with team members across the company.
• Adaptable and comfortable with change.
• Convey positive can-do attitude towards tackling problems.
• Ability to seek feedback and seek other points-of-view while maintaining confident direction.
• Team player who can thrive in a relationship driven environment.
• Passionate, driven, and motivated by product.
• Strong computer skills, specifically MS Office Suite (Excel, Word, Power Point and Outlook.)
• Ability to work in a growing and entrepreneurial team environment.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

As required by New York City salary transparency law, effective November 2022, the expected base salary for this position starting at $50,000. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Brunello Cucinelli offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.