New Store Retail Operations Manager - New York

Jaded London; New York (NY); On-site; GBP 50,000 - 70,000; Full time

Job summary

An established industry player in fashion is seeking a dynamic New Store Retail Operations Manager to spearhead the launch of a new store in New York. This exciting role involves overseeing all operational aspects, from store setup to team management, ensuring a seamless customer experience. The ideal candidate will have extensive retail management experience, a passion for customer service, and the ability to lead a team in a fast-paced environment. Join a vibrant company that values innovation and excellence, and make a significant impact in the retail sector.

Benefits

50% Employee Discount

Bonus Scheme

Employee Assistance Programme

£500 Employee Referral Bonus

Qualifications

• 5+ years of retail management experience with supervisory roles.
• Strong understanding of retail operations and customer service.

Responsibilities

• Lead operational setup and daily functions for new store opening.
• Hire, train, and manage a high-performing store team.

Skills

Retail Management

Team Leadership

Customer Service

Analytical Skills

Problem-Solving

Inventory Management

Education

Bachelor's Degree in Business or related field

Tools

Retail Management Systems

POS Systems

Microsoft Office Suite

Job description

About Us:

With a growing presence in the fashion industry, we are seeking a passionate and experienced New Store Retail Operations Manager to join our team and lead the operations for our newly opening store in New York. If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering an exceptional customer experience, we want to hear from you.

Position Overview:

The New Store Retail Operations Manager will oversee the operational setup and day-to-day functions of new retail store opening, ensuring the store is fully stocked, staff is trained, and operational processes are smooth and efficient from the ground up. This role will work closely with Global management to ensure the store launches successfully, meets sales targets, and maintains a high level of customer satisfaction.

Key Responsibilities:

New Store Setup & Operations:

1. Lead and manage all operational aspects of a new store opening, including store layout, merchandising, inventory control, and stock replenishment.
2. Coordinate and execute store openings in collaboration with cross-functional teams (marketing, HR, logistics, and visual merchandising).
3. Ensure the store is ready for launch with all necessary operational systems in place (POS, stock systems, etc.).

Team Leadership & Training:

1. Hire, train, and manage a high-performing store team focused on delivering an exceptional customer experience.
2. Develop and implement training programs that equip staff with the skills to meet operational and customer service standards.
3. Foster a positive and inclusive store culture that reflects the company’s values.

Operational Excellence:

1. Oversee daily store operations to ensure efficiency, quality, and profitability.
2. Maintain and optimize inventory levels, ensuring that the store is always stocked with the right products.
3. Implement and monitor compliance with all company policies, procedures, and operational standards.

Customer Experience:

1. Ensure that all staff members are delivering superior customer service, with a focus on creating an engaging and welcoming store environment.
2. Resolve customer issues and feedback in a timely and professional manner, striving to exceed customer expectations.
3. Analyse customer data and trends to improve service offerings and drive sales.

Sales & Financial Performance:

1. Monitor store performance, track sales targets, and work with the team to meet or exceed goals.
2. Manage store budgets, controlling costs and maximizing profitability.
3. Implement merchandising and promotional strategies to drive foot traffic and sales.

Continuous Improvement:

1. Regularly review store operations and make recommendations for process improvements.
2. Stay updated on industry trends, competitor activities, and new retail technologies that can enhance operational efficiency and customer satisfaction.

Requirements:

1. 5+ years of retail management experience, with at least 2 years in a supervisory or managerial capacity.
2. Proven experience in opening new stores or managing large-scale retail operations.
3. Strong understanding of retail operations, including inventory management, visual merchandising, and sales forecasting.
4. Excellent leadership skills with the ability to inspire, motivate, and train a team.
5. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
6. Exceptional customer service skills and a passion for delivering an outstanding shopping experience.
7. Ability to thrive in a fast-paced environment and handle multiple priorities.
8. Flexible, adaptable, and able to work under pressure to meet tight deadlines.
9. Proficiency in retail management systems, POS systems, and Microsoft Office Suite.

Benefits:

• 50% Employee Discount
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme