Retail Operations Leader: Profit, People & Experience

Brobston Group; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group in San Francisco is seeking a Director of Operations to drive store profitability and a superior customer experience. You will oversee store operations, financial performance, staffing, facilities, technology, and HR processes.

The role requires 5+ years in retail leadership, strong expense and accounting knowledge, and proficiency with Google Workspace. A four-year degree or equivalent experience is preferred.

Qualifications

• Five or more years of experience in retail roles with increasing responsibility and volume.
• Knowledge of expense management, profit and shortage control, and basic accounting principles.
• Proficiency with technology including Google Workspace programs.
• Four-year degree or equivalent experience preferred.

Responsibilities

• Lead support departments and store management to enable selling.
• Oversee store financial performance, including profit and loss, budgets, expenses, accounting tasks, and payroll.
• Oversee merchandise receiving, processing, fulfillment, transfers, and back-of-house organization.
• Manage staffing, scheduling, facilities, maintenance, renovations, and technology in partnership with corporate teams.
• Oversee store-level human resources processes, associate relations, audits, employee records, leave administration, and workers compensation follow-up.
• Maintain store conditions that support the customer experience, including cleanliness, music, and temperature.

Education

Bachelor's degree or equivalent experience

Expense management

Profit and loss oversight

Basic accounting principles

Google Workspace

Tools

Google Workspace

Job description

Brobston Group in San Francisco is seeking a Director of Operations to drive store profitability and a superior customer experience. You will oversee store operations, financial performance, staffing, facilities, technology, and HR processes.

The role requires 5+ years in retail leadership, strong expense and accounting knowledge, and proficiency with Google Workspace. A four-year degree or equivalent experience is preferred.