Retail Operations Leader & People Coach

SEPHORA; Plainview (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora in Plainview, NY is seeking an Operations Leader to drive store efficiency and an exceptional client experience. You will lead the operations team, oversee inventory, merchandising, and coach colleagues to perform at their best.

The role emphasizes hands-on leadership, enabling peak store performance during nights, weekends, and holidays, with a focus on inclusive, high-energy teamwork and adherence to Sephora standards.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Excellent time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment while upholding standards.
• Lead visual merchandising, events, and store maintenance to uphold Sephora brand and drive sales.
• Collaborate with team to deliver exceptional service and achieve store goals.
• Guide and train team members to grow while learning operations, selling behaviors, metrics, and initiatives.
• Promote a culture of openness where everyone feels empowered.
• Follow policies and create a safe, enjoyable shopping experience for all.

Skills

Leadership

Communication

Problem-solving

Time management

Interpersonal skills

Motivating teams

Job description

Sephora in Plainview, NY is seeking an Operations Leader to drive store efficiency and an exceptional client experience. You will lead the operations team, oversee inventory, merchandising, and coach colleagues to perform at their best.

The role emphasizes hands-on leadership, enabling peak store performance during nights, weekends, and holidays, with a focus on inclusive, high-energy teamwork and adherence to Sephora standards.