Retail Operations Leader - Lead, Merchandising & Service

Sephora Hong Kong Ltd.; Anchorage (AK); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Inclusion & Belonging

Healthcare benefits

Job summary

Sephora Hong Kong Ltd. in Anchorage, AK is seeking an Operations Leader to drive store efficiency and an exceptional client experience. You will oversee inventory, merchandising, and a growth-minded team responsible for performance metrics, policies, and safety.

The role emphasizes coaching, cross-functional collaboration, and a commitment to inclusivity, with full-time status and 30–40 hours per week, including peak operations coverage.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Effective time management and prioritization in a dynamic environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, and order fulfillment.
• Drive brand presentation through visual merchandising and store maintenance.
• Support client experience by delivering exceptional service and achieving store goals.
• Coach and develop team members to build career paths and understand selling behaviors.
• Foster inclusivity and teamwork, promoting an open, accountable culture.

Skills

Leadership

Coaching

Retail operations

Communication

Time management

Problem solving

Team motivation

Job description

Sephora Hong Kong Ltd. in Anchorage, AK is seeking an Operations Leader to drive store efficiency and an exceptional client experience. You will oversee inventory, merchandising, and a growth-minded team responsible for performance metrics, policies, and safety.

The role emphasizes coaching, cross-functional collaboration, and a commitment to inclusivity, with full-time status and 30–40 hours per week, including peak operations coverage.