Retail Operations Leader: Inventory, Merch & People

sephora.com; Folsom (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Sephora in Folsom, CA is seeking an Operations Leader to drive store efficiency and an outstanding client experience. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to perform at their best.

This full-time, on-site role emphasizes routine scheduling, peak-hour coverage, and a focus on brand presentation, customer service, and accountability across the team.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Lead visual merchandising, promotions, and store maintenance to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional client service and help achieve store goals.
• Coach and develop team members, training on operations, selling behaviors, performance metrics, and initiatives.
• Foster inclusivity and teamwork, empowering all staff.
• Follow Sephora policies and create a safe, enjoyable shopping experience.

Skills

Leadership

Retail operations

Inventory management

Coaching

Customer service

Communication

Job description

Sephora in Folsom, CA is seeking an Operations Leader to drive store efficiency and an outstanding client experience. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to perform at their best.

This full-time, on-site role emphasizes routine scheduling, peak-hour coverage, and a focus on brand presentation, customer service, and accountability across the team.