Retail Operations Leader: Elevate Store Performance & Service

9005 CVS Pharmacy, Inc.; Massachusetts; On-site; USD 28,000 - 47,000; Full time

Job summary

CVS Pharmacy, Inc. is seeking an Operations Manager to lead store execution and performance, driving customer service excellence across the CVS/pharmacy location.

Under Store Manager supervision, you will manage staffing, training, inventory, and financials while fostering a high-performing team and loyal customers.

This full-time, 40-hour role offers a competitive pay range and comprehensive benefits, with shifts including early mornings, overnights, and weekends.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Provide excellent customer service leadership.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership

Supervision

Influencing

Education

High school diploma or equivalent

Job description

CVS Pharmacy, Inc. is seeking an Operations Manager to lead store execution and performance, driving customer service excellence across the CVS/pharmacy location.

Under Store Manager supervision, you will manage staffing, training, inventory, and financials while fostering a high-performing team and loyal customers.

This full-time, 40-hour role offers a competitive pay range and comprehensive benefits, with shifts including early mornings, overnights, and weekends.