Retail Operations Leader: Drive Store Performance & Service

CVS Health Corporation; Garfield Heights (OH); On-site; USD 54,443,000 - 83,097,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Employee discounts

Job summary

CVS Health Corporation is seeking an Operations Manager to join the Store Management team, driving store execution and performance while building customer loyalty through exceptional service under the Store Manager’s supervision. The role focuses on overall store management, sales and inventory control, staffing and development, financial oversight and customer service leadership.

This is a full-time, on-site position with a 40-hour workweek and a commitment to safety and quality for our

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Skills

Analytical skills

Communication & leadership

Schedule flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health Corporation is seeking an Operations Manager to join the Store Management team, driving store execution and performance while building customer loyalty through exceptional service under the Store Manager’s supervision. The role focuses on overall store management, sales and inventory control, staffing and development, financial oversight and customer service leadership.

This is a full-time, on-site position with a 40-hour workweek and a commitment to safety and quality for our