Retail Operations Manager — Lead Store Excellence

PetSmart Store Support Group, Inc.; Dubuque (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Join a values-based culture that emphasizes teamwork, development, and exceptional customer

Qualifications

• 3+ years of retail leadership or customer-focused experience.
• Full-time availability; ability to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and stay composed.
• Strong organizational skills and attention to detail for store layout.

Responsibilities

• Lead and coach store associates to ensure pet care and store standards.
• Oversee inventory management, pricing, and merchandising.
• Ensure a safe environment for associates and pets.
• Coordinate staffing coverage and opening/closing procedures.

Skills

Retail leadership

Customer-focused

Full-time availability

Computer proficiency

Written communication

Verbal communication

Pressure resilience

Organizational skills

Attention to detail

Job description

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Join a values-based culture that emphasizes teamwork, development, and exceptional customer