Retail Operations Leader — Drive Ops & Team Excellence

Sephora; Sugar Land (TX); On-site; USD 74,776,000 - 85,962,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora in Sugar Land, TX is seeking an Operations Leader to drive store efficiency and an exceptional client experience. You will lead the operations team, oversee inventory, replenishment, and merchandising, and coach others to perform at their best.

Responsibilities include maintaining Sephora brand standards, supporting promotions, and ensuring safety and operational excellence. This role requires strong leadership, communication, and teamwork in a dynamic retail environment.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and maintain operational standards.
• Lead visual merchandising, promotions, and store upkeep to support Sephora's brand and drive sales.
• Coach and develop team members; train on processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity, teamwork, and a culture of accountability and success.
• Ensure safety and Sephora standard policies are followed while maintaining a positive shopping environment.

Skills

Leadership

Coaching

Customer service

Communication

Team motivation

Time management

Job description

Sephora in Sugar Land, TX is seeking an Operations Leader to drive store efficiency and an exceptional client experience. You will lead the operations team, oversee inventory, replenishment, and merchandising, and coach others to perform at their best.

Responsibilities include maintaining Sephora brand standards, supporting promotions, and ensuring safety and operational excellence. This role requires strong leadership, communication, and teamwork in a dynamic retail environment.