Retail Operations Leader - Customer Experience & Growth

Talbots; Camp Hill (Cumberland County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Merchandise discounts (50/60/70%)

Referral incentive program

Discounts on travel and entertainment

Job summary

Talbots is seeking a Store Leader at Store 00230 Camp Hill, PA to drive operational excellence and deliver exceptional customer experiences. You will coach the team, manage floor sets, and uphold brand standards in a fast-paced environment.

Ideal candidates bring 2+ years in specialty retail, strong communication, and a customer-centric approach to boost sales and service metrics while ensuring policy compliance and a positive work culture.

Qualifications

• Two or more years of specialty retail store operations experience.
• Specify customer-centric service as a core focus.
• Ability to educate, coach and mentor team members.

Responsibilities

• Lead floor sets and window displays, interior marketing, recalls and markdowns.
• Educate, train, and reinforce brand standards and company policies.
• Plan scheduling to balance operational and selling energy.
• Develop positive working relationships and maintain store standards.
• Drive sales and service metrics through clienteling and outreach.

Skills

Retail leadership

Customer service

Team coaching

Effective communication

Tools

POS/iPad systems

Job description

Talbots is seeking a Store Leader at Store 00230 Camp Hill, PA to drive operational excellence and deliver exceptional customer experiences. You will coach the team, manage floor sets, and uphold brand standards in a fast-paced environment.

Ideal candidates bring 2+ years in specialty retail, strong communication, and a customer-centric approach to boost sales and service metrics while ensuring policy compliance and a positive work culture.