Retail Operations Lead: Team Development & Customer Service

R555US DTLR, Inc.; Ruston (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

DTLR, Inc. in Ruston, LA is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, manage expenses and inventory, and lead the store team to achieve high standards of customer service.

The role emphasizes merchandising execution, staff development, HR management, and adherence to company policies. A flexible schedule and potential travel between stores are required.

Qualifications

• Requires a minimum of one year in retail management.
• Excellent communication in English with customers and team.
• Strong leadership, planning and organizational skills.
• Ability to train, develop and performance-manage staff.
• Proven ability to manage budgets and control expenses.

Responsibilities

• Oversee overall quality and performance of store staff.
• Ensure compliance with company policies and procedures.
• Lead and train store personnel; support Store Manager.
• Assist in recruitment, selection and onboarding of employees.
• Support performance evaluations and feedback for staff.
• Assist with expense management and budgeting to meet targets.
• Monitor inventory and shrink to align with company plan.
• Provide outstanding customer service and merchandise presentation.
• Maintain safety and operational standards; be flexible with schedule.

Skills

Retail management

Customer service

Merchandising

Staff training

Budgeting

Inventory control

Leadership

Tools

MS Office

Job description

DTLR, Inc. in Ruston, LA is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, manage expenses and inventory, and lead the store team to achieve high standards of customer service.

The role emphasizes merchandising execution, staff development, HR management, and adherence to company policies. A flexible schedule and potential travel between stores are required.