Retail Store Lead: Team Coach & Customer Experience

Lovisa Pty Ltd; Mission Viejo (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Lovisa Pty Ltd in Mission Viejo, CA is seeking an Assistant Store Manager to help lead our fashion retail team, delivering exceptional customer experiences while supporting daily operations.

You will train and coach associates, drive sales, manage inventory, and ensure store standards. The role requires flexible availability including evenings, weekends, and holidays, with a focus on leadership and teamwork.

Qualifications

• 2+ years of retail management experience.
• Strong problem solving and decision making.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members
• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards
• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service
• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Skills

Retail management

Customer service

Leadership

Communication skills

Flexible scheduling

Job description

Lovisa Pty Ltd in Mission Viejo, CA is seeking an Assistant Store Manager to help lead our fashion retail team, delivering exceptional customer experiences while supporting daily operations.

You will train and coach associates, drive sales, manage inventory, and ensure store standards. The role requires flexible availability including evenings, weekends, and holidays, with a focus on leadership and teamwork.