Retail Operations Lead: Strategy, Training & Store Liaison

Blick Art Materials; Highland Park (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Holidays & Paid Time Off

Short-Term/Long-Term Disability

Basic & Optional Life Insurance

Employee Discount

Job summary

Blick Art Materials in Highland Park, IL is seeking a Retail Operations Manager to support the Director of Stores and District Managers as the liaison between stores and retail support departments. The role focuses on executing company directives to drive customer service, product sales and profitability.

Responsibilities include collaborating with directors to implement strategies, gate keeping projects with department managers, and regular travel to Blick offices in Galesburg and Highland Park

Qualifications

• Bachelor’s degree recommended.
• 3-5 years' progressively responsible retail management experience.
• 3+ years' experience managing multiple stores.
• Basic computer skills, including email, Microsoft Office.
• Ability to break down complex problems into organized terms and communicate across teams.
• Extensive experience delivering high-level customer service in a brand image retailer.
• Retail operations, budgeting, planning, customer service, sales and people management experience.

Responsibilities

• Works directly with the Director of Stores to execute strategies and action plans to meet objectives.
• Gate keep projects for the retail stores; collaborate to fit processes into the retail calendar.
• Regular travel to Blick offices in Galesburg and Highland Park to attend meetings and support stores.
• Oversee Loss Prevention audits and update Store Visit Review compliance as needed.
• Attend strategic meetings and collaborate to execute leadership initiatives.
• Support District Managers as a liaison between retail field and office staff.
• Communicate initiatives to stores and monitor progress of training initiatives.
• Update and develop policies and procedures to meet changing business needs.
• Ensure timely communication of directives and information to field employees.

Skills

Customer service excellence

Retail management

Cross-functional communication

Leadership

Time management

Problem solving

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Email

Job description

Blick Art Materials in Highland Park, IL is seeking a Retail Operations Manager to support the Director of Stores and District Managers as the liaison between stores and retail support departments. The role focuses on executing company directives to drive customer service, product sales and profitability.

Responsibilities include collaborating with directors to implement strategies, gate keeping projects with department managers, and regular travel to Blick offices in Galesburg and Highland Park