Retail Operations Manager

Blick Plc; Highland (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401K & Profit Sharing

Incentive Bonus

Paid Holidays

Disability Insurance

Life Insurance

Employee Discount

Job summary

Blick Plc in Highland Park, IL is seeking a Retail Operations Manager to lead multi-store initiatives and partner with the Director of Stores to execute store strategies.

The role requires 3-5 years of retail leadership, regular travel between Blick offices in Galesburg and Highland Park, and a proven customer-service focus. Onsite work with occasional overnight travel and broad cross-functional collaboration.

Qualifications

• Bachelor’s degree in business or related field.
• 3-5 years' management experience in retail.
• Experience managing multiple stores.
• Strong communication and time management skills.

Responsibilities

• Work with the Director of Stores to execute strategies and action plans to meet business objectives.
• Gate-keep projects for retail stores and coordinate with department managers for calendar timing.
• Travel regularly to Blick offices in Galesburg and Highland Park and occasionally to stores to identify opportunities.
• Oversee Loss Prevention audits and Store Visit Review compliance.
• Attend strategic meetings and collaborate with department managers to execute leadership initiatives.
• Support District Managers as liaison between field and office staff.
• Communicate initiatives to stores and monitor training progress.
• Update policies and procedures to meet changing business needs.
• Ensure timely communication of directives and information to field employees.
• Create tracking to monitor progress of Ops initiatives.
• Other duties assigned by supervisor.

Skills

Retail management

People management

Budgeting

Customer service

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

1849 Green Bay Rd, Highland Park, IL 60035, USA

Retail Operations Manager

Responsibilities

• Works directly with the Director of Stores to execute strategies and action plans to ensure business plan objectives are met.
• Work with department managers to "gate keep" projects for the retail stores. Collaborate with department managers to ensure processes and timing of projects fit into the retail calendar and positively impact the business.
• Regular scheduled travel to Blick offices in Galesburg and Highland Park to attend/facilitate meetings. Some travel to stores to work with store teams to identify areas of opportunity to positively impact the business.
• Oversee updates to Loss Prevention audits working with our Loss Prevention partner, manage Store Visit Review compliance and updates as required to meet business needs.
• Attend strategic meetings and collaborate with department managers to execute leadership initiatives.
• Support the District Managers by being a liaison between the retail field and the office staff.
• Partner with the Director of Stores to communicate initiatives to the stores.
• Monitors progress of all training initiatives and regularly communicate with the Store Manager, Human Resources and senior management on progress and needs of the field team.
• Update and develop policies and procedures to meet changing business needs.
• Ensure appropriate information is communicated to all field employees in a timely and appropriate manner including directives, initiatives, general information, feedback, etc.
• Create tracking to monitor progress of Ops initiatives execution.
• The position includes all other duties assigned by the supervisor.

Requirements

• Bachelor’s degree in business or a related field recommended.
• 3-5 years' progressively responsive retail management experience.
• 3+ years' experience managing multiple stores.
• Basic computer skills, including email, experience with Microsoft office products, etc.
• Ability to break down complex problems into organized, succinct terms and communicate effectively to cross functional team members.
• Extensive experience and ability to excel in delivering a high level of customer service in a brand image retailer.
• Retail operations, budgeting, planning, customer service, sales and people management experience.
• Ability to work onsite in Highland Park office and travel monthly to the Galesburg office. Overnight travel on an occasional basis 20% of the time.
• Self-motivating with an entrepreneurial spirit.
• Excellent time management skills to complete time sensitive projects while adapting to changing circumstances.
• Available to work day/evening shifts, weekends, and holidays as needed.
• Prolonged walking and standing.
• Ability to lift and carry up to 40 lbs. using appropriate lifting techniques and adhering to all safety rules.

Pay Rate

The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.

• $60,000 - $70,000 per year + Incentives

Benefits

• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Holidays & Paid Time Off
• Short-Term/Long-Term Disability
• Basic & Optional Life Insurance
• Employee Discount