Retail Operations Lead — Sales & Service

TrailersPlus; Mount Morris (PA); On-site; USD 48,000 - 64,000; Full time

Job summary

TrailersPlus is seeking an Assistant Store Manager in Mount Morris, PA. This hourly role includes commissions and bonuses and reports to the Store Manager.

The ASM will assist daily operations, sales, inventory, customer service, and staff management to maximize location revenue. Key duties include leading a team, processing trailer and parts sales, ensuring accurate invoicing and compliance, and maintaining a safe, productive work environment.

Qualifications

• High school diploma or equivalent; 6 months to 1 year of related experience or training.
• Ability to read safety rules and write routine reports; Spanish a plus.
• Retail operations experience in sales, inventory and service encouraged.
• Strong communication and leadership capabilities with people management.

Responsibilities

• Support Store Manager in achieving store revenue goals and managing sales and service staff.
• Implement and enforce all aspects of Employee Handbook.
• Meet deadlines for daily, weekly, monthly reports.
• Manage daily processes: trailer and parts sales, service work, inventory, pricing.
• Verify invoicing of trailers, parts, and labor; submit paperwork to agencies.
• Maintain safe, productive workplace and staff performance management.
• Ensure keys policies are followed; coordinate with other departments.
• Back up Store Manager in their absence; manage time cards and scheduling.
• Attend required meetings and obtain state vehicle sales licenses where needed.
• Operate forklift/tractor and power tools/welding equipment (certifications required).

Skills

Strong communication

Interpersonal skills

Customer service

Sales ability

Leadership and decision making

Education

High school diploma or equivalent

Tools

Forklift certification

Power tools

Welding equipment

Job description

TrailersPlus is seeking an Assistant Store Manager in Mount Morris, PA. This hourly role includes commissions and bonuses and reports to the Store Manager.

The ASM will assist daily operations, sales, inventory, customer service, and staff management to maximize location revenue. Key duties include leading a team, processing trailer and parts sales, ensuring accurate invoicing and compliance, and maintaining a safe, productive work environment.