Retail Operations Lead: Merch & People Champion

PetSmart; Redding (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead oversees merchandising, inventory management, pet care operations, and opening/closing the store. The role ensures a safe, organized environment while leading associates and upholding the company’s vision, values, and strategy.

You’ll drive store performance through people leadership, process execution, and a focus on customer experience, with responsibilities ranging from POS accuracy to stock replenishment and live cycle counts.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Skills

Retail supervisory experience

Full-time availability

Computer proficiency

Communication skills

Work under pressure

Attention to detail

Job description

PetSmart’s Retail Operations Lead oversees merchandising, inventory management, pet care operations, and opening/closing the store. The role ensures a safe, organized environment while leading associates and upholding the company’s vision, values, and strategy.

You’ll drive store performance through people leadership, process execution, and a focus on customer experience, with responsibilities ranging from POS accuracy to stock replenishment and live cycle counts.