Retail Operations Lead - Inventory, Coaching & Execution

Victoria’s Secret & Co.; Springfield (IL); On-site; USD 22,041 - 26,449; Full time

Job summary

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store operations and drive readiness, reporting to the Store Manager. This role emphasizes values-based leadership and operational excellence to deliver a top-tier customer experience.

You will manage shipments, inventory accuracy, and compliance, while coaching associates and collaborating with cross-functional partners to maintain visual standards and drive store performance.

Qualifications

• 1–2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, and stand for long periods.
• Strong focus on customer satisfaction and loyalty.
• Ability to coach in real time.

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity

Skills

Customer service

Attention to detail

Coaching in real time

Fast-paced environment

Technology proficiency

Job description

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store operations and drive readiness, reporting to the Store Manager. This role emphasizes values-based leadership and operational excellence to deliver a top-tier customer experience.

You will manage shipments, inventory accuracy, and compliance, while coaching associates and collaborating with cross-functional partners to maintain visual standards and drive store performance.