Retail Operations Lead: Guest Service & Team Coach

Aramark Correctional Services; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark Correctional Services is seeking a Retail Sales Lead Worker to coordinate store operations, train and guide cashiers and utility workers, and ensure excellent guest service. You will assign daily tasks, manage shifts, and maintain a professional store ambiance in the absence of management.

The role emphasizes strong customer service, supervision of team tasks, and efficient handling of guest concerns while ensuring stock and cash controls are in place.

Qualifications

• Previous retail experience is preferred.
• Strong customer service mindset and communication skills.
• Ability to train and mentor Sales Associates and General Utility Workers.
• Willingness to work a rotational schedule including weekends and holidays.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to share tasks and information for the day.
• Retail Leads act as concierge resources for guests and know the area.

Skills

Retail experience

Customer service

Team training

Flexibility

Tools

MS Office

POS System

Job description

Aramark Correctional Services is seeking a Retail Sales Lead Worker to coordinate store operations, train and guide cashiers and utility workers, and ensure excellent guest service. You will assign daily tasks, manage shifts, and maintain a professional store ambiance in the absence of management.

The role emphasizes strong customer service, supervision of team tasks, and efficient handling of guest concerns while ensuring stock and cash controls are in place.