Retail Operations Lead — Flexible Schedule & Growth

Golf Galaxy; Beachwood (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods in Beachwood, OH is hiring a Lead who will impact store branding and teammate experience by delivering exceptional service and guiding teammates. The Lead executes brand standards, plans with guidance, and supports hiring and training to build a strong team.

Flexible availability, prior retail experience, and the ability to manage priorities in a fast-paced environment are ideal. The role offers competitive hourly pay and benefits.

Qualifications

• Strong customer service orientation and ability to engage with customers
• Experience leading a team in a retail or service setting
• Excellent communication and coaching skills

Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
• As business needs arise; other tasks may become necessary to support the team and the store
• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Skills

Customer service

Team leadership

Communication

Coaching

Job description

DICK'S Sporting Goods in Beachwood, OH is hiring a Lead who will impact store branding and teammate experience by delivering exceptional service and guiding teammates. The Lead executes brand standards, plans with guidance, and supports hiring and training to build a strong team.

Flexible availability, prior retail experience, and the ability to manage priorities in a fast-paced environment are ideal. The role offers competitive hourly pay and benefits.