Retail Operations Lead — Elevate Customer Experience

CVS Health; North Reading (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in North Reading, MA seeks an Operations Supervisor to support the Store Management team in planning and driving store execution and performance. You will lead the store in the manager's absence, ensure opening/closing procedures are completed, and drive customer service excellence.

You will supervise crews, communicate effectively with management, and support merchandising, pricing, and stock maintenance to deliver a positive shopping experience for CVS customers.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead store operations in the absence of the manager, ensuring smooth execution.
• Supervise the store crew by directing and following up on tasks.
• Promote strong customer service and handle customer relations per policy.
• Maintain confidentiality and provide feedback and coaching to colleagues.
• Merchandise planning, pricing, stocking shelves and weekly promotional displays.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision

Influencing skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health in North Reading, MA seeks an Operations Supervisor to support the Store Management team in planning and driving store execution and performance. You will lead the store in the manager's absence, ensure opening/closing procedures are completed, and drive customer service excellence.

You will supervise crews, communicate effectively with management, and support merchandising, pricing, and stock maintenance to deliver a positive shopping experience for CVS customers.