Retail Operations Supervisor | Customer Experience

CVS Health; Laconia (NH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Supervisor to lead store operations when the manager is offsite, ensuring smooth execution and high customer service. You will supervise crews, coordinate opening/closing, and maintain store standards to build consumer loyalty.

You will collaborate with store management, coach colleagues, and handle customer questions and issues in line with company policies. This full-time role offers a comprehensive benefits package.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead store operations when manager is not onsite and ensure opening/closing procedures are completed.
• Support CVS Store Management in planning and driving store execution and performance.
• Provide excellent customer service and coach colleagues to maintain a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision

Influencing skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor to lead store operations when the manager is offsite, ensuring smooth execution and high customer service. You will supervise crews, coordinate opening/closing, and maintain store standards to build consumer loyalty.

You will collaborate with store management, coach colleagues, and handle customer questions and issues in line with company policies. This full-time role offers a comprehensive benefits package.