Retail Operations Lead - Customer Service & Sales

Hibbett, Inc.; Texas; On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. in Orange, Texas is seeking an Assistant Manager to support the Store Manager in daily operations, inventory control, merchandising, and customer service. The role requires knowledge of products across departments and adherence to policies described in manuals.

You will supervise staff in the Store Manager's absence, assist in recruiting and training, drive sales, manage scheduling, and ensure profitability through accurate handling of assets and attention to customer trends.

Qualifications

• Experience in retail footwear/apparel preferred.
• 1-3 years customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative.
• Detail-oriented with multitasking.
• Team player focused on customer service and selling.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Team leadership

Attention to detail

Communication skills

Job description

Hibbett, Inc. in Orange, Texas is seeking an Assistant Manager to support the Store Manager in daily operations, inventory control, merchandising, and customer service. The role requires knowledge of products across departments and adherence to policies described in manuals.

You will supervise staff in the Store Manager's absence, assist in recruiting and training, drive sales, manage scheduling, and ensure profitability through accurate handling of assets and attention to customer trends.