Retail Operations Lead - Customer Experience & Efficiency

Northern Tool + Equipment; Orlando (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly pay $16.00–$22.50

Flexible work schedule

Health/dental/vision insurance

401(k) with company match

Daily Pay access

Employee discounts

Paid holidays

Job summary

Northern Tool + Equipment is seeking a Retail Operations Team Lead in Orlando, FL. The role focuses on greeting and assisting customers, maintaining stock, organizing the sales floor, promoting credit and service plans, and supporting daily store operations.

The ideal candidate has at least 1 year of retail experience, strong leadership, flexibility for weekends/holidays, and a passion for tools and equipment. Excellent communication and physical capability are required.

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide and mentor store employees.
• Flexible availability and willingness to work some weekends and holidays as needed.
• A love of tools & equipment.
• Excellent communication skills.
• Ability to lift 70 Lbs.
• Service focused mindset.

Responsibilities

• Provide courteous, professional service to best serve the needs of our customers.
• To lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness.
• Maintain a neat and orderly store environment including the execution of merchandising, planograms, product displays and stocking shelves.
• Lead by example, taking on additional responsibilities as needed.
• Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store.

Job description

Northern Tool + Equipment is seeking a Retail Operations Team Lead in Orlando, FL. The role focuses on greeting and assisting customers, maintaining stock, organizing the sales floor, promoting credit and service plans, and supporting daily store operations.

The ideal candidate has at least 1 year of retail experience, strong leadership, flexibility for weekends/holidays, and a passion for tools and equipment. Excellent communication and physical capability are required.