Store Operations Leader - Team & Inventory Excellence

Northern Tool + Equipment; Springfield (MO); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Work Schedule

Health plans

401(k) with enhanced match

Employee discount

Daily Pay

Paid holidays and PTO

Incentives

Job summary

Northern Tool + Equipment is seeking an Operations Manager to lead store operations, supervise a team, and deliver exceptional customer experiences. You’ll ensure the store runs smoothly, manage hiring, training, and performance, and safeguard assets while keeping inventory, merchandising, and safety top of mind.

Open availability with a focus on reliability, you’ll partner with the Store Manager to drive efficiency, apply our standards, and contribute to a winning team ready to serve

Qualifications

• HS diploma or equivalent required; 2 years college or related technical training preferred.
• 2 years related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up to 70 lbs.

Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Skills

Leadership

Customer service

Decision making

Problem solving

Education

High school diploma or equivalent

2 years college or related technical training preferred

Tools

Tools knowledge

Job description

Northern Tool + Equipment is seeking an Operations Manager to lead store operations, supervise a team, and deliver exceptional customer experiences. You’ll ensure the store runs smoothly, manage hiring, training, and performance, and safeguard assets while keeping inventory, merchandising, and safety top of mind.

Open availability with a focus on reliability, you’ll partner with the Store Manager to drive efficiency, apply our standards, and contribute to a winning team ready to serve