Retail Operations Lead: Compliance, EDI & Scorecards

Paycom; Orem (UT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

401K with company matching

4 weeks PTO

Job summary

Just Ingredients seeks a Sr. Retail Operations Manager in Orem, Utah, hybrid work arrangement. You will own compliance with distributor/vendor requirements, manage EDI flows end-to-end, and drive scorecards and deductions with Finance and Sales to recover revenue.

You will oversee order management, cross-functional launches, and reporting on OTIF, fill rate, and order accuracy, with potential to grow a small team as the retail channel expands.

Qualifications

• 7+ years of experience in retail operations, vendor compliance, or supply chain roles within CPG.
• Experience with natural or specialty distributors such as KeHE or UNFI, and brokers/3PLs like Acosta, Advantage Solutions, CROSSMARK, or Progressive.
• Hands-on experience with EDI transaction flows (850, 855, 856, 810) and related portals.
• Proven experience managing chargebacks and deductions, including dispute processes and revenue recovery.

Responsibilities

• Own compliance with retail and distributor partner vendor requirements, including routing guides and labeling specs.
• Identify and close compliance gaps to prevent fines or chargebacks; monitor scorecard metrics.
• Oversee EDI flows and retailer/distributor transaction management from PO receipt to invoicing.
• Lead root-cause analysis and corrective action with Supply Chain and Warehouse.

Skills

EDI transaction flows

Distributor scorecards

Chargebacks and deductions

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

EDI/VAN provider

Distributor compliance portals

Job description

Just Ingredients seeks a Sr. Retail Operations Manager in Orem, Utah, hybrid work arrangement. You will own compliance with distributor/vendor requirements, manage EDI flows end-to-end, and drive scorecards and deductions with Finance and Sales to recover revenue.

You will oversee order management, cross-functional launches, and reporting on OTIF, fill rate, and order accuracy, with potential to grow a small team as the retail channel expands.