Retail Operations Lead — Client Programs

ActionLink; Washington (District of Columbia); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

Laptop provided

Internet/phone stipend

401(k) with employer match

Paid vacation

Paid sick time

Paid holidays

Biweekly pay with direct deposit

Job summary

ActionLink is seeking an experienced Operations Manager to drive the execution of high-impact retail merchandising programs for leading brands. You will collaborate with clients and cross-functional teams, lead operational strategy, and deliver results through innovative retail displays and merchandising solutions.

This full-time role offers a hybrid work arrangement in the Washington, DC area with a competitive $55,000 salary, benefits, and travel flexibility to support client programs.

Qualifications

• Demonstrated ability to manage client relationships across multiple levels.
• Proven track record of collaborating with cross-functional teams to achieve project goals.
• Strong time management and organizational skills to meet deadlines.

Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of KPIs by setting and managing timelines with the client
• Meet with client reps to develop project timelines and ensure executable processes
• Make strategic and tactical changes to achieve program timelines
• Communicate program goals and provide project oversight in ActionLink management systems
• Structure and execute project-specific quality assurance analyses
• Assist with fulfillment orders and administration as needed
• Report program performance results and initiate continuous improvements
• Adhere to ActionLink Travel and Expense Policies

Skills

Client relationship management

Cross-functional collaboration

Time management

Verbal and written communication

Tools

Microsoft Excel

Job description

ActionLink is seeking an experienced Operations Manager to drive the execution of high-impact retail merchandising programs for leading brands. You will collaborate with clients and cross-functional teams, lead operational strategy, and deliver results through innovative retail displays and merchandising solutions.

This full-time role offers a hybrid work arrangement in the Washington, DC area with a competitive $55,000 salary, benefits, and travel flexibility to support client programs.