Operations Manager

ActionLink; Washington (District of Columbia); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

Laptop provided

Internet/phone stipend

401(k) with employer match

Paid vacation

Paid sick time

Paid holidays

Biweekly pay with direct deposit

Job summary

ActionLink is seeking an experienced Operations Manager to drive the execution of high-impact retail merchandising programs for leading brands. You will collaborate with clients and cross-functional teams, lead operational strategy, and deliver results through innovative retail displays and merchandising solutions.

This full-time role offers a hybrid work arrangement in the Washington, DC area with a competitive $55,000 salary, benefits, and travel flexibility to support client programs.

Qualifications

• Demonstrated ability to manage client relationships across multiple levels.
• Proven track record of collaborating with cross-functional teams to achieve project goals.
• Strong time management and organizational skills to meet deadlines.

Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of KPIs by setting and managing timelines with the client
• Meet with client reps to develop project timelines and ensure executable processes
• Make strategic and tactical changes to achieve program timelines
• Communicate program goals and provide project oversight in ActionLink management systems
• Structure and execute project-specific quality assurance analyses
• Assist with fulfillment orders and administration as needed
• Report program performance results and initiate continuous improvements
• Adhere to ActionLink Travel and Expense Policies

Skills

Client relationship management

Cross-functional collaboration

Time management

Verbal and written communication

Tools

Microsoft Excel

Job description

Job Description

ActionLink is seeking an experienced Operations Manager to drive the successful execution of high-impact retail merchandising programs for some of the world's leading brands. Collaborating closely with clients and cross-functional teams, you'll lead operational strategy, strengthen key partnerships, and deliver exceptional results through innovative retail displays and merchandising solutions.

Lead the Operations Behind Extraordinary Retail Experiences!

Schedule and What We Offer

• Full-Time; 40 hours per week - Monday through Friday: 8:30am-5:00pm
• $55,000 annual salary
• Diverse mixture of remote work and travel
• Medical, dental, vision, life, and prescription insurance plans
• Laptop plus monthly internet/phone stipend
• W2 employment with biweekly pay schedule & direct deposit
• Paid vacation & sick time
• Paid holidays
• 401(k) option with employer match

Key Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Make strategic and corresponding tactical changes required to achieve program timelines
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of ActionLink's Travel and Expense Policies

Qualifications

• Business account management or related operations experience with direct client interaction required
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Strong proficiency with Microsoft Excel

Physical Requirements

• Access to quiet work space with reliable high-speed internet connectivity and smartphone
• Valid driver’s license and ability to rent a car under ActionLink’s corporate insurance standards
• Travel locally by vehicle and/or nationally by plane as needed or requested

We are an equal employment opportunity employer