Retail Operations Leader — Remote & Travel

ActionLink; Maryland; Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Insurance plans

Laptop stipend

Biweekly payroll

Paid vacation

Paid holidays

401(k) with match

Remote work mix

Job summary

ActionLink is seeking an experienced Operations Manager to drive the execution of high-impact retail merchandising programs for leading brands nationwide. This role collaborates with clients and cross-functional teams to shape operational strategy, build strong partnerships, and deliver exceptional results through innovative displays and merchandising solutions.

Responsibilities include leading project timelines, KPI achievement, and strategic communications within ActionLink systems, while

Qualifications

• Business account management or related operations experience with direct client interaction required.
• Ability to build and foster business relationships at multiple levels.
• Skilled at collaborating and problem solving with demonstrated critical thinking skills.
• Proven time management and organizational skills.
• Exceptional verbal and written communication skills.
• Strong proficiency with Microsoft Excel.

Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Make strategic and corresponding tactical changes required to achieve program timelines
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of ActionLink's Travel and Expense Policies

Skills

Excel

Communication

Time management

Problem solving

Relationship building

Job description

ActionLink is seeking an experienced Operations Manager to drive the execution of high-impact retail merchandising programs for leading brands nationwide. This role collaborates with clients and cross-functional teams to shape operational strategy, build strong partnerships, and deliver exceptional results through innovative displays and merchandising solutions.

Responsibilities include leading project timelines, KPI achievement, and strategic communications within ActionLink systems, while