Operations Manager

ActionLink; Maryland; Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Insurance plans

Laptop stipend

Biweekly payroll

Paid vacation

Paid holidays

401(k) with match

Remote work mix

Job summary

ActionLink is seeking an experienced Operations Manager to drive the execution of high-impact retail merchandising programs for leading brands nationwide. This role collaborates with clients and cross-functional teams to shape operational strategy, build strong partnerships, and deliver exceptional results through innovative displays and merchandising solutions.

Responsibilities include leading project timelines, KPI achievement, and strategic communications within ActionLink systems, while

Qualifications

• Business account management or related operations experience with direct client interaction required.
• Ability to build and foster business relationships at multiple levels.
• Skilled at collaborating and problem solving with demonstrated critical thinking skills.
• Proven time management and organizational skills.
• Exceptional verbal and written communication skills.
• Strong proficiency with Microsoft Excel.

Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Make strategic and corresponding tactical changes required to achieve program timelines
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of ActionLink's Travel and Expense Policies

Skills

Excel

Communication

Time management

Problem solving

Relationship building

Job description

US - NATIONAL

Lead the Operations Behind Extraordinary Retail Experiences!

ActionLink is seeking an experienced Operations Manager to drive the successful execution of high-impact retail merchandising programs for some of the world's leading brands. Collaborating closely with clients and cross-functional teams, you'll lead operational strategy, strengthen key partnerships, and deliver exceptional results through innovative retail displays and merchandising solutions.

Employment Type

Full Time

Location

US - NATIONAL

Schedule And What We Offer

• Full-Time; 40 hours per week - Monday through Friday: 8:30am-5:00pm
• $55,000 annual salary
• Diverse mixture of remote work and travel
• Medical, dental, vision, life, and prescription insurance plans
• Laptop plus monthly internet/phone stipend
• W2 employment with biweekly pay schedule & direct deposit
• Paid vacation & sick time
• Paid holidays
• 401(k) option with employer match

Key Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Make strategic and corresponding tactical changes required to achieve program timelines
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of ActionLink's Travel and Expense Policies

Qualifications

• Business account management or related operations experience with direct client interaction required
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Strong proficiency with Microsoft Excel

Physical Requirements

• Access to quiet work space with reliable high-speed internet connectivity and smartphone
• Valid driver’s license and ability to rent a car under ActionLink’s corporate insurance standards
• Travel locally by vehicle and/or nationally by plane as needed or requested

We are an equal employment opportunity employer