Retail Banking Programs Lead - Strategy & Change

Texas Capital Bank; Richardson (TX); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility and family building aids

Life insurance

Disability insurance

401(k) match

Paid time off (PTO)

Paid holidays

Job summary

Texas Capital Bank is hiring a Retail Banking Program Manager to lead strategic initiatives, foster collaboration across stakeholders, and drive technology-enabled changes in our Retail Banking line. You will oversee project execution, reporting, and risk management while partnering with leadership to achieve enterprise priorities.

The role requires deep experience in retail banking operations, strong leadership, and the ability to influence across teams in a fast-paced environment.

Qualifications

• 10+ years of experience in retail banking operations, reconciliation, or a related support function.
• Bachelor’s degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degrees and work experience.
• Strong knowledge of bank security protocols and financial center operations, including teller, ATM, cash management, and vendor management.

Responsibilities

• Support the overall operations of the Retail line of business, fostering collaboration to drive new technology solutions and the vendor lifecycle management.
• Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, technology, and other key stakeholders to achieve business objectives.
• Serve as a strategic partner to Retail Banking leadership, driving execution of key business initiatives and enterprise priorities.
• Monitor projects and participate in the preparation and delivery of presentations to management, including analytics, status and goals met.
• Devising new programs that support the organization’s objectives and supporting system implementations and change management.
• Coordinate operational issues across all Financial Centers and prepare, maintain, and distribute operational reports.
• Lead special projects and strategic initiatives on behalf of Retail Banking leadership.

Skills

Leadership

Program management

Change management

Cross-team collaboration

Analytical problem solving

Attention to detail

Stakeholder management

Education

Bachelor’s degree in Business or related field

Job description

Texas Capital Bank is hiring a Retail Banking Program Manager to lead strategic initiatives, foster collaboration across stakeholders, and drive technology-enabled changes in our Retail Banking line. You will oversee project execution, reporting, and risk management while partnering with leadership to achieve enterprise priorities.

The role requires deep experience in retail banking operations, strong leadership, and the ability to influence across teams in a fast-paced environment.