Retail Operations Strategist | Cross-Functional Ops

Texas Capital Bank; Dallas (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Texas Capital Bank is seeking an experienced Retail Banking Operations Manager to lead daily operations across our financial centers. You will guide teams, ensure compliance, optimize processes and support audits while delivering exceptional client service.

The role requires 5+ years in retail banking, a Bachelor’s degree in finance or business, and strong skills in leadership, communication, and data analytics. Travel to multiple sites is expected.

Qualifications

• 5+ years in retail banking, retail management experience preferred.
• Bachelor’s degree in finance, accounting, business or equivalent work experience preferred.
• Knowledge of bank security protocols, all financial center operations, client solutions, client service and sales.

Responsibilities

• Provide guidance, support and conflict resolution to team members, adhering to bank guidelines and applicable laws.
• Build influence and aid in execution of operational excellence for all financial centers and support daily operational needs.
• Facilitate cross-team collaboration, provide feedback, and support audits and risk partners.
• Aid in development and training efforts within retail division by maintaining cross-trained staff.
• Support creation, modification and review of processes and training materials for the department.
• Take initiative, execute, and oversee special projects as needed.
• Coordinate operational issues including automation, workflow, and transaction integrity.
• Test and analyze system enhancements and upgrades.
• Prepare, maintain and distribute various reports.

Skills

Retail banking

Leadership

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree in Finance or Business

Tools

MS Office

PowerBI

Salesforce

FISERV

Job description

Texas Capital Bank is seeking an experienced Retail Banking Operations Manager to lead daily operations across our financial centers. You will guide teams, ensure compliance, optimize processes and support audits while delivering exceptional client service.

The role requires 5+ years in retail banking, a Bachelor’s degree in finance or business, and strong skills in leadership, communication, and data analytics. Travel to multiple sites is expected.