Retail Operations Lead - Elevate Banking Excellence

Texas Capital Bank; Richardson (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Texas Capital Bank is seeking a Retail Operations Specialist in Richardson, TX. The role focuses on guiding team members, ensuring operational excellence, and supporting audits and training across retail centers.

The position requires a willingness to travel to multiple financial center sites, strong collaboration, and proven leadership in a fast-paced environment. Texas Capital Bank offers comprehensive benefits and growth opportunities.

Qualifications

• 5+ years in Retail Banking or Retail management preferred.
• Knowledge of bank security protocols and operations.
• Strong written and verbal communication skills.

Responsibilities

• Provide guidance, support and conflict resolution to team members.
• Build influence and aid in execution of operational excellence across financial centers.
• Facilitate cross-team collaboration and support Regional Operations Manager and Director.
• Assist audits and provide updates to Regional Retail Managers and risk partners.
• Contribute to training efforts and maintain cross-trained staff.
• Coordinate processes, testing system enhancements, and reporting.

Skills

Leadership

Team collaboration

Communication

Time management

Change management

Conflict resolution

Cross-team collaboration

Problem solving

Decision making

Travel readiness

Education

Bachelor’s degree in finance/Accounting/Business or equivalent

Tools

MS Office

PowerBI

Salesforce

FISERV

Job description

Texas Capital Bank is seeking a Retail Operations Specialist in Richardson, TX. The role focuses on guiding team members, ensuring operational excellence, and supporting audits and training across retail centers.

The position requires a willingness to travel to multiple financial center sites, strong collaboration, and proven leadership in a fast-paced environment. Texas Capital Bank offers comprehensive benefits and growth opportunities.