Retail Operations Director

Treehouse Partners; Los Angeles (CA); On-site; USD 165,000 - 185,000; Full time

Job summary

Treehouse Partners is assisting an established athletic apparel brand in Los Angeles, seeking a Director of North America Retail Operations to drive operational excellence across NA stores and shape the global retail operating model. The role is primarily in-person in Beverly Hills, with travel across North America.

You will lead a hands-on, high-performance team, partner with Logistics, Loss Prevention, Planning, Merchandising, Technology, and field leadership, and own readiness for new store

Qualifications

• 10+ years in retail operations, with multi-region or national scale.
• Experience at high-volume, high-growth retailers.
• Proven ability to design and execute scalable store operations.
• Hands-on field leadership with regular store visits.
• Based in or willing to relocate to the greater Los Angeles area; travel ~1 week/month.

Responsibilities

• Co-develop and evolve the North America retail operating model for efficiency and scalability.
• Plan and roll out new initiatives across North America with full operationalization.
• Use NA as test bed; provide feedback to inform global frameworks.
• Drive daily operational excellence and improve store performance.
• Spend time in stores to build hands-on expertise.
• Collaborate with Logistics, Loss Prevention, Planning, Merchandising, Technology, and field leadership.
• Oversee readiness for new store openings in North America.
• Monitor KPIs: inventory accuracy, shrink, replenishment, omnichannel fulfillment.
• Lead workforce management alignment with operating model.
• Lead, coach, and develop a high-performing team.

Skills

Retail operations

Multi-region execution

Operational scalability

Cross-functional leadership

Project management

Field-based leadership

Store visits

Relocation to LA

Travel willingness

Job description

Our client is an established and well-known brand specializing in high-quality, responsibly sourced and manufactured athletic apparel that functions as both gym and streetwear. They have a thriving e-commerce business as well as popular brick-and-mortar retail stores. With a rapidly expanding global retail footprint of 200+ stores and ambitious international growth plans, the company is scaling its leadership infrastructure to match its trajectory. They are seeking a Director of North America Retail Operations to drive operational excellence across the region while playing a key role in shaping the company’s global retail operating model. This is a dual-mandate role—equal parts execution leader and strategic contributor—ideal for a high-horsepower operator who has seen retail businesses scale and knows how to build the systems and processes that make growth sustainable.

This is primarily an in-person role, reporting to our client’s offices in Beverly Hills (Los Angeles).

Responsibilities:

• Work closely with Global Retail Operations to co-develop and continuously evolve the company’s retail operating model, processes, and systems—serving as a key thought partner on operational efficiency and scalability
• Lead the planning and execution of new initiative rollouts and process changes across North America, ensuring they are fully operationalized and scalable before broader deployment
• Use North America as a test-and-learn environment, monitoring adoption and execution quality and providing structured feedback to inform global frameworks
• Drive daily operational excellence across all North American locations, ensuring consistency with company standards while identifying and implementing process improvements that simplify execution and boost store performance
• Build deep, hands-on expertise in store operations through regular field engagement—including time spent working directly alongside store teams
• Partner cross-functionally with Logistics, Loss Prevention, Planning, Merchandising, Technology, and field leadership to align on business objectives and drive operational outcomes
• Own operational readiness for new store openings across North America, ensuring all processes, systems, and logistics are in place prior to launch
• Monitor and drive performance against key operational KPIs—including inventory accuracy, shrink, replenishment and recovery rates, and omnichannel fulfillment—identifying root causes of issues and implementing scalable solutions
• Collaborate with the Workforce Management team to ensure alignment between labor models and the broader operating model
• Lead, coach, and develop a high-performing team, setting clear priorities and fostering a culture of operational expertise, accountability, and empowerment

Qualifications:

• 10+ years of experience in retail operations, with a focus on multi-region or national execution at scale
• Deep expertise in store operations, process design, and operational scalability—with a proven ability to both build and execute operational strategies in fast-paced retail environments
• Experience at a high-volume, high-growth retailer; candidates from low-volume or highly structured mature retailers may find the environment challenging—ideal background includes having seen meaningful growth phases across multiple organizations
• Experience piloting, testing, and scaling new initiatives or operating models across a large retail fleet
• Strong cross-functional leadership and influencing skills, with the ability to partner effectively with field teams, district managers, and senior stakeholders
• Solid project management capabilities with experience managing complex, multi-workstream initiatives and timelines
• Comfortable being hands-on in the field—this role requires regular store visits and direct engagement with store and field teams
• Must be based in or willing to relocate to the greater Los Angeles area; willingness to travel across North America as needed (approximately one week per month)

Compensation : Targeting a base salary of $165,000–$185,000 + bonus