Director of Store Operations

La Senza; Ohio; On-site; USD 150,000 - 175,000; Full time

Job summary

La Senza, a growing retail services organization based in Columbus, Ohio, seeks a Director of Store Operations to lead North American store operations. This hands-on role combines strategy with execution, overseeing asset protection, budgeting, communications, field execution, procurement, and profitability.

The ideal candidate will drive scalable processes and develop talent across districts and stores. Responsibilities include shaping multi-year strategies,Managing store labor budgets,

Qualifications

• Bachelor’s degree or higher in business, retail management, finance or related field.
• 10+ years of progressive operational experience, including field leadership.
• Experience supporting multi-location retail or customer-facing businesses.
• Strong track record in leading large cross-functional teams.
• Strong retail financial acumen and budget management experience.
• Ability to influence across all levels of the business.

Responsibilities

• Develop multi-year strategy with implementation plan to achieve objectives and KPIs.
• Manage budgets and expenses including store labor, procurement, and occupancy.
• Develop, implement, and improve Ops policies, processes, and procedures.
• Lead operational functions including communications, field execution and workforce management.
• Oversee markdowns, transfers, seasonal sales, and physical inventory.
• Oversee Asset Protection, shrink results, restitution and investigations.
• Evolve store reporting and KPI dashboards to support performance management.
• Oversee Omni-Channel capability, processes and reporting.
• Create and maintain Ops records and data in an operations repository.

Skills

Leadership

Budget management

Strategic planning

Cross-functional leadership

Communication skills

Talent development

Operations management

Data-driven reporting

Education

Bachelor’s degree in business, Retail Management, Finance, or related field

Job description

We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth.

We are seeking an experienced Director, Store Operations, to manage and elevate our stores and operations functions during an exciting phase of growth and operational expansion.

Position Overview

The Director, Store Operations will serve as the Operations leader for retail in North America, overseeing all core operational functions while directly managing asset protection, budget, communications, field execution, procurement, store sales growth and profitability, talent development, and workforce management. This is a hands‑on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, change management, and day‑to‑day operations.

Key Responsibilities:

Core Operations

• Develop multi-year strategy with implementation plan to achieve business objectives & financial KPIs
• Manage budgets and expenses including store labor, procurement, store occupancy,
• Develop, implement, and continuously improve Ops policies, processes, and procedures
• Lead Operational functions including communications, field execution and workforce management
• Lead the execution of markdowns, transfers, seasonal sales, and physical inventory
• Create a Center of Excellence through elevated store commitment & execution
• Oversee Asset Protection, store shrink results, restitution & investigation processes
• Evolve and elevate store reporting, KPI dashboards to align with performance management goals
• Oversee Omni-Channel capability, performance metrics, processes and reporting
• Maintain the field alignment, tier groups and sales volume bands by store and district
• Manage store technology including innovation, pilots, implementations, and decommissioning
• Create and maintain Ops records, reporting, and data into an Operational repository.

Communications

• Manage, draft and execute internal communications, events, and materials
• Partner with Marketing to communicate in-store campaigns and promotions
• Develop communication using infographics and pictographs for efficiency and quick comprehension
• Calendarize and plan store workload
• Administer the communication platform and repository of all communications and documentation
• Act as the field advocate and champion a culture of accountability, performance and improvement
• Develop two‑way feedback loop between home office and the field

Talent Development

• Create ongoing development and training materials for District Manager and Store roles focused on sales performance, operational excellence and brand standards
• Implement development program linked to leadership pipelines and succession planning
• Develop onboarding roadmap and digitize field training materials
• Create selling and product knowledge programs for consistent customer experiences and sales growth
• Support HR in developing and implementing Talent Management processes and materials

Qualifications

• Bachelor’s degree in business, Retail Management, Finance, or related field
• 10+ years of progressive Operational experience, including field leadership
• Experience supporting retail, multi‑location, or customer‑facing businesses preferred
• Strong experience leading large cross‑functional teams
• Strong retail financial acumen and budget management experience
• Demonstrated ability to operate independently in a lean environment and collaboratively as part of a team
• Ability to influence across all levels of the business
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• High level of integrity and discretion
• Base salary: $150,000-$175,000, commensurate with experience
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k)
• HSA options, Life Insurance, and Disability coverage
• Employee discount programs
• Opportunity to build and shape HR strategy within a growing retail organization

Why Join Us?

This is an opportunity to take ownership of the HR function within a growing retail organization where your leadership will directly influence culture, performance, and long‑term success. You will have visibility with senior leadership and the ability to build scalable people practices that support sustainable growth.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to fair and equitable hiring practices and encourage candidates from all backgrounds to apply.