Retail Operations Director

Omni Hotels & Resorts; Florida; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Retail Operations Director to lead a dynamic team at a luxurious resort. This role involves overseeing retail sales associates and managing the Retail Distribution Center, ensuring exceptional service and operational efficiency. Ideal candidates will possess strong supervisory experience in customer service, excellent communication skills, and a commitment to fostering a positive work environment. Join a company that values respect, gratitude, and empowerment, and take your career to the next level in a vibrant and exciting setting.

Qualifications

• Supervisory experience in a customer service environment is essential.
• Ability to lead by example and remain professional in all situations.

Responsibilities

• Oversee retail sales associates and the Retail Distribution Center.
• Provide administrative support to the Director of Retail Operations.
• Monitor inventory processes and maintain associate scheduling.

Skills

Supervisory Experience

Customer Service Skills

Communication Skills

Time Management

Organizational Skills

Tools

Yellow Dog

Kronos

OnTrack

Birch Street

Job description

Retail Operations Director

Job Locations

US-FL-Amelia Island

Requisition ID

2025-122853

# of Openings

1

Category (Portal Searching)

Retail

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

This position is responsible for assisting the Director of Retail, overseeing the retail sales associates, shops and the Retail Distribution Center (i.e. receiving, pricing merchandise, and inventory control). This individual is required to carry on-duty phone and be available to work weekends and evenings.

Responsibilities

Responsible for all Omni Retail Shops and associates, as well as, the Retail Distribution Center.

• Provide administrative and organizational support to the Director of Retail Operations.
• Full Understanding of each position in the Retail Department and able to cross utilize within the department.
• Proficient knowledge of ALL retail distribution and retail shop jobs with the ability to answer pertinent questions.
• Efficient in all aspects of Yellow Dog, Kronos, OnTrack and Birch Street.
• Assumes responsibility and accountability for the retail distribution and retail shops results, various projects & deadlines.
• Communicate with Buyers ways to import clarity of purchase orders.
• Monitor Inventory process.
• Responsible for the inventory, i.e., receiving, and pricing of merchandise, as well as, the coding of invoices for Accounts Payable.
• Maintain associate scheduling and Kronos on a daily basis.
• Responsible for the "signing off" of payroll and the bi-weekly reports for the Payroll Department.
• Responsible for any Birch Street entries and/or receiving.
• Responsible for weekly coaching of all retail associates on good and bad habits to improve job performance, i.e. M.O.S.
• Respondible for interviewing,particiating in job fairs and hiring new associates when needed.
• Maintaining the needs for change in the shops on a daily basis, i.e. getting change to the stores and confirming everything balances.
  Able to make decisions, prioritize tasks, and meet deadlines.
• Able to multi-task, have exceptional organizational and communication skills, both written and verbal.
• Proficient in time management.
• Observant to the needs of the retail employees and offers assistance when necessary.
  

Qualifications

• Must have supervisory experience in a face-to-face, Customer Service environment.
• Must be able to convey information and ideas clearly.
• Must lead by example; remain professional in all situations.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by guests and co-workers.
• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Must be able to work with and understand financial information, data and basic arithmetic functions.
• Must be able to evaluate and select among alternative course of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be able to work fluctuating schedules, including mornings, evenings, weekends and holidays.