Retail Operations Delivery Lead - Multi-Site Excellence

WHSmith; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Job summary

WHSmith in Washington, D.C. is seeking an Operations Delivery Lead to drive standardized retail execution across our portfolio.

You will translate enterprise priorities into clear routines, practical tools, and in-store behaviors to strengthen efficiency and consistency across locations. The role partners with field and central operations, requires 5+ years in retail operations, and a Bachelor's degree in business or related field.

Qualifications

• Bachelor's degree in business, Retail Management, Operations, or related field preferred (or equivalent experience).
• 5+ years of experience in retail operations, multi-unit leadership, or field support roles.
• Strong problem-solving, organizational, and communication skills.
• Experience leading initiatives and influencing cross-functional partners without direct authority.
• Strong understanding of store operations and retail execution drivers.

Responsibilities

• Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams.
• Drive consistency in operational standards, routines, and ways of working across locations.
• Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions.
• Develop and implement tools, playbooks, and structured routines that simplify operations.
• Support the rollout of business-critical initiatives and ensure successful field adoption.
• Partner with Field and Central Operations to align priorities and strengthen execution.
• Gather field feedback and provide insights to improve processes and decision-making.

Skills

Leadership

Retail operations

Problem solving

Organizational skills

Communication

Cross-functional collaboration

Execution planning

Store operations knowledge

Education

Bachelor's degree in business/Retail Management/Operations

Job description

WHSmith in Washington, D.C. is seeking an Operations Delivery Lead to drive standardized retail execution across our portfolio.

You will translate enterprise priorities into clear routines, practical tools, and in-store behaviors to strengthen efficiency and consistency across locations. The role partners with field and central operations, requires 5+ years in retail operations, and a Bachelor's degree in business or related field.