Retail Operations Delivery Leader

WHSmith North America; Albuquerque (NM); On-site; USD 85,000 - 120,000; Full time

Job summary

WHSmith North America is seeking an Operations Delivery Manager to lead field operations across stores, driving performance, people development, sales execution, and compliance to improve customer experience and team results. You will partner with store leadership to coach teams, analyze KPIs, implement action plans, manage risk and audits, and support promotions and launches.

The role requires strong communication, data-driven decision making, and flexibility to work evenings, weekends, and

Qualifications

• 3+ years of leadership in high-volume retail or similar environments.

Responsibilities

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and development.
• Support onboarding, succession planning, and leadership growth.
• Partner with the Multi-Unit Manager to strengthen team performance and readiness.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Execute action plans that improve performance and operational consistency.
• Strengthen operational standards, controls, merchandising, and store routines.
• Provide performance insights and recommendations to leadership.

Skills

People development

Coaching

Retail operations

Data analysis

Leadership

Compliance

Tools

Microsoft Office

BI tools

Job description

WHSmith North America is seeking an Operations Delivery Manager to lead field operations across stores, driving performance, people development, sales execution, and compliance to improve customer experience and team results. You will partner with store leadership to coach teams, analyze KPIs, implement action plans, manage risk and audits, and support promotions and launches.

The role requires strong communication, data-driven decision making, and flexibility to work evenings, weekends, and