Retail Operations Delivery Manager

WHSmith North America; Kansas City (MO); On-site; USD 95,000 - 120,000; Full time

Job summary

WHSmith North America seeks an Operations Delivery Manager to lead field operations, drive performance, and coach store leadership for superior customer experience. You will collaborate with store teams to ensure execution, inventory accuracy, and compliance across sites.

The role emphasizes data-driven decision making, strong communication, and the ability to manage schedules, onboarding, and cross-functional priorities in a fast-paced retail environment.

Qualifications

• 3+ years of retail leadership experience in high-volume operations.
• Proven ability to coach teams and drive accountability.
• Strong knowledge of KPIs, inventory control, and compliance.
• Ability to analyze performance data and develop action plans.

Responsibilities

• Lead coaching and development for store leaders and teams.
• Analyse sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Execute action plans to improve performance and operational consistency.
• Strengthen standards, controls, merchandising, and store routines.
• Provide performance insights and recommendations to leadership.
• Drive adoption of promotions, product launches, and new initiatives.

Skills

People coaching

Operations leadership

KPI analysis

Data-driven decisions

Retail standards

Team development

Tools

MS Excel

Analytics platforms

Job description

WHSmith North America seeks an Operations Delivery Manager to lead field operations, drive performance, and coach store leadership for superior customer experience. You will collaborate with store teams to ensure execution, inventory accuracy, and compliance across sites.

The role emphasizes data-driven decision making, strong communication, and the ability to manage schedules, onboarding, and cross-functional priorities in a fast-paced retail environment.