Retail Operations Delivery Manager

WHSmith North America; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

WHSmith North America is seeking an Operations Delivery Manager to lead field operations, drive performance, coach store leadership, and ensure compliance, while collaborating with store leadership to improve customer experience and revenue.

This role requires analyzing sales, labor, inventory, and audits, implementing action plans, and guiding teams through training and new initiatives, with flexibility to work evenings and weekends.

Qualifications

• Experience leading field operations in high-volume retail.
• Ability to coach store leaders and teams.
• Strong knowledge of retail KPIs and inventory controls.
• Experience with audits, compliance, and safety programs.
• Proven ability to analyze data and drive actions.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and development.
• Support onboarding, succession planning, and leadership growth.
• Partner with leadership to strengthen team performance.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Execute action plans that improve performance and operational consistency.
• Strengthen operational standards, controls, merchandising, and store routines.
• Provide performance insights and recommendations to leadership.
• Risk, Compliance & Controls:
• Support compliance, audits, loss prevention, health and safety, and operational controls.
• Identify risks, drive corrective actions, and resolve recurring issues through cross-functional partnerships.
• Support execution of sales, merchandising, service, and operational priorities.
• Drive adoption of promotions, product launches, technology rollouts, and new initiatives.
• Monitor results, coach teams, and share insights to support continuous improvement.

Skills

Coaching

People development

Retail operations

Data-driven decision making

Communication

Labor management

Inventory control

Training

Problem solving

Tools

Microsoft Office

Reporting tools

Business analytics platforms

Job description

WHSmith North America is seeking an Operations Delivery Manager to lead field operations, drive performance, coach store leadership, and ensure compliance, while collaborating with store leadership to improve customer experience and revenue.

This role requires analyzing sales, labor, inventory, and audits, implementing action plans, and guiding teams through training and new initiatives, with flexibility to work evenings and weekends.