Ops Delivery Leader - Retail Excellence & Talent Coach

WHSmith North America; Philadelphia (Philadelphia County); Vor Ort; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

WHSmith North America is seeking an Operations Delivery Manager to lead field operations, drive performance, and develop teams across store networks in the United States. The role emphasizes coaching, compliance, and customer experience improvements.

You will analyze sales and inventory data, implement action plans, and partner with store leadership to sustain operational excellence, engage customers, and achieve business results.

Qualifikationen

• 3+ years of retail, hospitality, airport, resort, or high-volume operations leadership experience.
• Proven ability to coach teams, support leaders, and drive accountability in a fast-paced environment.
• Strong knowledge of retail KPIs, sales performance, labor management, inventory control, shrink reduction, compliance, and expense management.
• Ability to analyze performance data and develop action plans that improve results.
• Experience with merchandising, operational execution, training, and customer engagement.

Aufgaben

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and development.
• Support onboarding, succession planning, and leadership growth.
• Partner with the Multi-Unit Manager to strengthen team performance and readiness.

Kenntnisse

Coaching

Leadership

Communication

Organization

Partnerships

Tools

Microsoft Office

Reporting tools

Business analytics platforms

Jobbeschreibung

WHSmith North America is seeking an Operations Delivery Manager to lead field operations, drive performance, and develop teams across store networks in the United States. The role emphasizes coaching, compliance, and customer experience improvements.

You will analyze sales and inventory data, implement action plans, and partner with store leadership to sustain operational excellence, engage customers, and achieve business results.