Retail Operations & Customer Experience Associate

Emploive; Colonial Heights, Northern (VA, KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare benefits

Paid holidays

Job summary

Marshalls, part of TJX Companies, in Colonial Heights, VA, seeks a customer-focused associate to deliver a highly satisfied shopping experience and uphold store standards. You may work across multiple areas, promoting loyalty programs and maintaining clean, organized aisles.

You should bring excellent customer service, flexibility, strong communication and organizational skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Retail experience

Job description

Marshalls, part of TJX Companies, in Colonial Heights, VA, seeks a customer-focused associate to deliver a highly satisfied shopping experience and uphold store standards. You may work across multiple areas, promoting loyalty programs and maintaining clean, organized aisles.

You should bring excellent customer service, flexibility, strong communication and organizational skills, and the ability to multitask in a fast-paced retail environment.