Retail Operations Coordinator

Chrome Hearts; Los Angeles (CA); On-site; USD 60,000 - 65,000; Full time

Job summary

Chrome Hearts is seeking a Retail Operations Coordinator to enhance the effectiveness of its Retail Operations Team. This role involves managing administrative tasks, supporting process improvements, and ensuring efficient communication across retail locations. Ideal candidates will have a minimum of 2 years of retail experience, strong organizational skills, and proficiency in Microsoft Office Suite.

Benefits

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum of 2 years of retail experience or related support roles.
• Exceptional attention to detail and ability to manage multiple priorities.

Responsibilities

• Support process improvements to increase efficiency across retail locations.
• Assist in managing field communications for timely information flow.
• Maintain and update retail trackers and operational reports.

Skills

Organizational skills

Time-management skills

Communication skills

Tech-savvy

Solution-oriented mindset

Tools

Microsoft Office Suite

Job description

CHROME HEARTS , the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY/OBJECTIVE

The Retail Operations Coordinator plays a vital role in supporting the overall effectiveness of the Retail Operations Team. This position manages a range of administrative tasks and supports core functions to optimize efficiency. The role also contributes to ongoing maintenance coordination, internal communication efforts, and various special projects across the retail stores.

ESSENTIAL FUNCTIONS

• Support the development and implementation of process improvements to increase efficiency and productivity across global retail locations
• Assist in managing and streamlining field communications to ensure timely and accurate information flow
• Support the execution of retail policies, procedures, and key initiatives
• Maintain and update retail trackers, store directories, calendars, and operational reports
• Compile, organize, and distribute store-facing materials and training documentation
• Track compliance and completion of operational checklists and assigned initiatives
• Manage maintenance tickets and monitor store condition follow-ups
• Coordinate with Factory partners and vendors as needed to support store upkeep
• Oversee documentation, vendor coordination and expense tracking to ensure accuracy and organized workflows
• Support project rollouts by coordinating tasks, timeline, and follow-through

QUALIFICATIONS

• Recommended minimum of 2 years of retail experience or related support roles
• Strong organizational and time-management skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Tech-savvy with proficiency in Microsoft Office Suite and familiarity with retail systems
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative team player with a solution-oriented mindset

BENEFITS

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The pay range for this role is:

60,000 - 65,000 USD per year (Hollywood )